Reference

Terms and conditions that protect your account

When you open an account with 10 dewapokerqq, you enter into an agreement that spells out how we handle your deposits, withdrawals, account security and your rights as…

Account ownership rulesDeposit and withdrawal termsPayment method usage
10 dewapokerqq Terms and conditions that protect your account
QUESTIONS ABOUT TERMS

How to reach us if you need clarity

You have the right to ask questions about our terms at any time.

Live chat Open the help tab in the lobby. Select "Terms and Account" and chat with…
Email support Send queries to our support inbox with your account email.
Account settings Log in to your account, tap your profile icon, and navigate to Legal Docs.
HOW WE OPERATE SECURELY

Security, data handling and your account rights

Your account security and data privacy sit at the centre of our terms. We encrypt all login details and payment information using industry-standard protocols.

Encryption and login

Your password is hashed and never stored in plain text. Two-factor authentication is available in account settings; we recommend enabling…

Payment verification

Every deposit clears through your chosen payment rail — DANA, OVO, GoPay or QRIS — with merchant-level security.

Data retention

We keep account records for seven years after closure to comply with Indonesian financial regulations.

Account access requests

Email support with "Data Access Request" in the subject.

Unauthorised access

If your account shows activity you didn't authorise, open the Account Security tab immediately and flag it.

Policy updates

When we update our terms, we notify you via email and display a banner in your lobby.

Frequently asked questions about our terms

Below are the questions we hear most often from players in Surabaya, Jakarta and across Indonesia. Each answer details exactly what our terms mean for your account, your payments and your gameplay rights.

No. Your account must be funded by a payment method registered to your own name. DANA, OVO, GoPay and QRIS accounts must match your ID. Deposits from third-party methods breach our terms and may result in account suspension and forfeiture of winnings.

Head to the login page and tap "Forgot Password?" Enter your registered email. We send a secure reset link within two minutes. Click it, set a new password, and log back in. Never share password reset emails with anyone.

Withdrawals via DANA, OVO, GoPay or QRIS usually clear within 5 to 30 minutes after we verify your ID and process the request. Bank transfers may take one to two business hours. Check your transaction history in the lobby to see real-time status.

No. Our terms allow only one active account per person. Multiple accounts breach our policy and may be closed without refund. If you've created duplicate accounts, contact support immediately to close the extras.

We collect your name, ID number, email, phone, payment details and gameplay history for account verification and regulatory compliance. We retain this data for seven years after account closure. You can request a copy anytime via the data access process detailed in support.

No. These terms apply equally to all players. Support staff cannot modify, waive or override them for individual accounts. If you have concerns about specific clauses, email our legal team through support — we review requests within five business days.

Breaches can result in account suspension, withdrawal denial, funds forfeiture or permanent closure. Examples include using false identity, multiple accounts, payment fraud or manipulative gameplay patterns. We notify you of violations and offer a chance to respond within 48 hours before final action.